How to Avoid Paying for Lift Service Calls: 6 Great Tips

Always make sure that you have checked the following as this can reduce your need to call us out for Lift Maintenance.

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Top 6 Avoidable Costly Service Calls: a checklist

1. Dirt, debris, or objects in the door tracks.

Obstacles in the doorway can prevent the door from closing, trip out door protection timers, or even burn out door motors. The best way to prevent these problems is to regularly vacuum both the hall and car door tracks on every floor.

Be especially aware of small coins and dust mats that have shifted into the door path. Once obstructions have been cleared, many lifts can be reset by pressing the door close button, or turning the elevator onto independent service and then back to normal operation.

2. Platform lift or Passenger Lift running when the service technician arrives.

Before placing a service call to your Lift Maintenance company, have a person in the building double-check the complaint and verify that none of the other items on this list are the source of the problems.

Elevators periodically exhibit some unexpected behaviours as they attempt to recover from non-critical faults or events. This recovery/ self-resetting process can sometimes take a few minutes before the lift returns to normal operation.

3. Key switch left in the wrong position or wrong key.

Some of the key switches that are designed to take the elevator out of its normal operating mode are as follows:

4. Phone in lift not working.

Before calling Premier Lifts for phone problems, double check to make sure that there have not been any recent changes to the building’s phone lines and that no lines have been disconnected. If possible, also check that the phone line is live and has dial tone before it enters the lift room.

5. Lift doors hit by carts, or other objects.

When a lift door is hit, the rollers and guides can be knocked out of alignment. The lift door reversal protection equipment is often also damaged, or misaligned by impacts. These situations can often been prevented by using the independent service feature to keep the doors fully open, or by using an extra person to help move things. The extra person can hold the Door Open button while items are being moved through the entrance of the lift.

If the door equipment is damaged, or misaligned from an impact, it will require a visit from Premier Lifts to correct the problem and to restore the elevator to full and safe operation.

6. Lift Main Disconnect and Power problems.

Power problems coming into the elevator controller often cause it to shut down. Some of the most common problems are: power failures, brown outs & low or missing voltage. All of these situations can blow fuses and/or cause other forms of lift protection to trip.

Before calling your elevator service company if there are power concerns, it is best to have an electrician, or someone else in the building with electrical abilities check the lift main disconnect switch. They should check for balanced power on all phases and that the lift main disconnect fuses are not blown.

Please note that there is usually a separate smaller disconnect switch for the lift car overhead lights. If these items are all normal and the lift is still malfunctioning, a service call should be placed for the correct lift maintenance to Premier Lifts.

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